“Zadara” Openings for Cloud Support Engineer

Experienced Jobs Bangalore Zadara

Job Role: Cloud Support Engineer

Eligibility: Graduate

Experience: 1 Year

Job Location: Bangalore

Company Profile:

Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most”. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.

Responsibilities:

  • Track issues through to resolution.
  • Provide prompt and accurate feedback to customers.
  • Prioritize and manage several open issues at one time.
  • Escalate issues to the next level, as needed.
  • Build and maintain strong relationships with customers.
  • Document processes and update knowledge base.
  • Work closely with senior members of the Support, DevOps and Engineering teams.

Skills:

  • Must be fluent in English (spoken and written), high proficiency .
  • Must live within commuting distance to Zadara office.
  • 1-3 years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL) or 2-5 years experience in customer support.
  • Basic understanding of network concepts.
  • Identifying and troubleshooting system and network connectivity and performance issues.
  • Able to work with both technical and with those with limited understanding of technical concepts.
  • Understanding of ITIL V3 concepts, processes and functions.
  • Excellent communication skills including prior client-facing experience.
  • Eager and willing to learn new technologies and skills.
  • Problem solver, capable of identifying and resolving issues, being able to see the big picture.
  • Excellent team player.

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