Job Title : Associate QA Tester
Qualification : B.E/B.Tech
Experience : 0-2 Years
Location : Mumbai
Company Profile :
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.We work with 50+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
- Test current products and identify deficiencies.
- Suggest solutions to identified product problems.
- Investigate product quality in order to make improvements to achieve better customer satisfaction.
- Plan, create and manage the overall Quality Planning strategy.
- Collaborate with the Product Development team to ensure consistent project execution.
- Identify the quality assurance process bottleneck and suggest actions for improvement.
Oversee continuous improvement projects.
- Collect quality data.
- Identify key KPIs for product quality.
- Prepare and present reports and metrics to Senior Management.
- Responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems.
- Manual testing, Regression testing, Unit testing, Functional testing, Agile, and Scrum
- Experience with software QA tools like Browserstack, Selenium, etc.
- Experience with web security technology.
- Critical thinker and problem-solving skills.
- Good time-management skills, with superb attention to detail.
- Great interpersonal and communication skills.
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