Job Title : Associate QA Tester

Qualification : B.E/B.Tech

Experience : 0-2 Years

Location : Mumbai

Company Profile :

Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.We work with 50+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.

Responsibilities/Skills :

• Test current products and identify deficiencies.
• Suggest solutions to identified product problems.
• Investigate product quality in order to make improvements to achieve better customer satisfaction.
• Plan, create and manage the overall Quality Planning strategy.
• Collaborate with the Product Development team to ensure consistent project execution.
• Identify the quality assurance process bottleneck and suggest actions for improvement.
  Oversee continuous improvement projects.
• Collect quality data.
• Identify key KPIs for product quality.
• Prepare and present reports and metrics to Senior Management.
• Responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems.
• Manual testing, Regression testing, Unit testing, Functional testing, Agile, and Scrum
  methodology testing.
• Experience with software QA tools like Browserstack, Selenium, etc.
• Experience with web security technology.
• Critical thinker and problem-solving skills.
• Good time-management skills, with superb attention to detail.
• Great interpersonal and communication skills.

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